Our technical staff will evaluate the severity of issue and respond to it by priority. Lower priority means longer response time (max. 3 business days), higher priority - shorter response time (max. 1 business day):
- Low priority - Enhancements, feature request, general errors, questions/consultations related to softare use.
- Medium priority - Errors preventing from using feature in Eylean, server related issues, TFS integration related issues.
- High priority - Critical software crash, data corruption, installation problem.