Technical Support Services
Prewise is commited to providing high quality support service. All Eylean board commercial license owners receive updates, technical assistance and consultations related to Eylean board and Eylean server software.

Service Availability
Technical support team is in UTC+02 (EET) timezone and is available from 9:00 AM till 7:00 PM from monday to friday excluding national holidays of Lithuania. For any technical issues and support requests related to Eylean board and Eylean server contact .

Response Times
Our technical staff will evaluate the severity of issue and respond to it by priority. Lower priority means longer response time (max. 3 business days), higher priority - shorter response time (max. 1 business day):
  • Low priority - Enhancements, feature request, general errors, questions/consultations related to softare use.
  • Medium priority - Errors preventing from using feature in Eylean, server related issues, TFS integration related issues.
  • High priority - Critical software crash, data corruption, installation problem.

Updates
Eylean board and Eylean server updates are free of charge and apply to both commercial and trial license owners.

Limitations
Prewise UAB shall have no obligation to provide technical support with respect to the software due to any:
  1. Misuse, or malfunction of hardware or operating system.
  2. Repairs or modifications to the Software made by other than Prewise which have caused damage to the software.
  3. Customer’s connection of a device or a program to the software which makes support impractical or which has caused damage to the software or which is not included.

Address
Head office
Gynėjų str. 14-24
LT-01109 Vilnius, Lithuania
Phone +370 5 275 1205
Fax +370 5 272 1008